IT-Freiheit, die Ihre Welt revolutionieren wird.
BMC FootPrints-White Paper
Ihre Quelle für Expertenmeinungen und zu aktueller Forschung im IT-Management.
Working Outside the IT Service Desk Box
The economy is slowly improving, but IT professionals are still living in a world of constrained budgets, coupled with high expectations from increasingly tech-savvy end-users. In response, CIO’s are searching for inventive ways to “get more” out of their current systems and staff, while simultaneously increasing alignment with their business. Separate business functions share similarities and synergies, and there are opportunities to leverage the same resources to support siloed processes. This technical brief outlines how ITSM solutions, such as Numara FootPrints, provide organizations with the flexibility to support a variety of request-driven processes to lower total cost of ownership (TCO), and improve communication and collaboration. It also provides helpful guidelines for avoiding major pitfalls when purchasing or researching ITSM solutions for multi-use opportunities.